Resume
Leasing Manager
Brookfield Properties (Greenpoint Landing & Bankside) | August 2022 - Present
Third at Bankside & Lincoln at Bankside | 1,450 Units | Class A Waterfront Developments | Market + Affordable| Mott Haven, NY
Oversaw a full team of 15 staff members, including 3 direct reports, while restructuring and revitalizing a struggling leasing team during a critical lease-up phase.
Led a full evaluation of performance gaps, operational inefficiencies, & resident experience breakdowns, implementing strategic changes that realigned leasing operations with organizational goals.
Actively participated in the broader restructuring of property management team, focusing on enhancing operational efficiency, & maintenance of the physical asset
Partnered with Ryan Serhant & Company on marketing initiatives to enhance brand awareness and drive leasing performance
Developed and maintained comprehensive high-level reporting to monitor market trends, competitor pricing, lease velocity, concession utilization, and overall asset performance, delivering actionable insights to leadership teams.
Introduced self-guided tours to maintain leasing momentum during peak summer season amid staffing transitions, ensuring uninterrupted leasing performance.
Achieved a 45% increase in leasing velocity and move-ins through targeted process improvements and marketing initiatives.
Reduced delinquency by 70% in 2024 from previous years by implementing robust systems and policies in the lease approval process.
Maintained accurate accounting records for move-in concessions, expense tracking, and deposit reimbursements to support financial transparency.
Collaborated closely with onsite teams and leadership to develop renewal strategies, resulting in a 60% resident renewal rate in 2025.
One Blue Slip, Two Blue Slip, Bell Slip & Eagle + West | 2,000 Units | Class A Waterfront Developments | Market + Affordable | Greenpoint, NY
Oversaw a full team of 8 leasing consultants & 2 administrative assistants expertly coordinating leasing activities across four prestigious luxury buildings, two of which are in the lease-up phase and two are stabilized..
Played an instrumental role in establishing a centralized leasing office, streamlining the tour process to deliver a seamless presentation of Greenpoint Landing to prospective tenants.
Collaborated closely with the development team to ensure the smooth transition and delivery of Eagle West to the operations team, guaranteeing operational excellence.
Conduct comprehensive reviews of all applications, meticulously verifying applicant qualifications and adherence to the resident selection criteria.
Execute meticulous reviews of move-in files to ensure completeness and accuracy, and actively oversee the processing and inspection of weekly occupancy reports to ensure precise tracking of traffic data.
Proactively monitor the closing ratios of the leasing team and property occupancy, providing strategic leadership to achieve and exceed budgeted goals.
Actively participate in weekly pricing calls to drive rent growth while ensuring a balance between competitiveness and maintaining occupancy at Greenpoint Landing.
Senior Leasing Consultant
Brookfield Properties | April 2018 - July 2022
Provided training and guidance to a newly established office team from a recent acquisition during COVID, ensuring smooth integration of company policies, procedures, and best practices to maintain operational consistency and compliance.
Demonstrated versatility by traveling across multiple U.S. regions to assist with acquisitions, deliver training, and provide support to under-resourced communities.
Played a key role in improving leasing performance and overall team goals by providing individualized training to team members, resulting in a remarkable increase in closing ratios from 18% to an impressive 30%.
Spearheaded the implementation of a company-wide Peer Coaching program, ensuring new employees were motivated to learn their roles and received essential training and education as new hires.
Leasing Consultant
Greystar | September 2017 - April 2018
Conducted all leasing activities, including greeting, touring, and qualifying prospects.
Utilized on-site property management software to monitor apartment availability, record traffic, and leasing activities.
Managed resident and prospect data, capturing essential demographic information for existing and future residents.
Played a key role in increasing occupancy and resident retention following a management change.
Communications & Marketing Specialist
Douglas Elliman - The Noble Black Team | May 2016 - August 2017
Orchestrated marketing campaigns for a luxury real estate sales team ranked 44th nationally and 8th in New York City by The Wall Street Journal in 2016.
Produced board packages for co-op boards, ensuring streamlined communications.
Ensured uniform voice and branding throughout marketing materials, encompassing profiles, blogs, social media, market reports, mailers, and print advertisements.
Developed and executed comprehensive digital and print marketing strategies for clients, spanning e-blasts, ads, circulars, marketing brochures, and integrated social media content.
Innovatively redesigned branded business materials, including pitch portfolios, client FAQ guides, and fact sheets.
Delivered swift and effective customer support for an exclusive high-end clientele.
Administrative Assistant
Corcoran | March 2015 - May 2016
Efficiently managed incoming calls, maintained meticulous message logs, and processed commission checks.
Proficiently input deals into corporate tracking systems and systematically managed agent contacts and files across electronic platforms.
Coordinated multi-party conference calls and meetings for management while contributing to the creation and proofreading of emails, letter, and marketing materials.
Guest Service Manager
Hilton Grand Vacations | September 2014 - March 2015
Updated sales tour information and diligently maintained sales rotation and deal points for sales executives.
Managed guest gifts during check-out and facilitated guest reservations while overseeing a 25-member team.
Spearheaded transformative improvements that resulted in a perfect 100% score on the corporate hotel audit.
Personal Assistant
Thumper Communications | September 2012 - September2014
Directed communication efforts for radio personality, liaising with talent, booking agents, and fans.
Maintained a network database exceeding 2,000 contacts.
Efficiently managed and coordinated household staff and business-related tasks, including a successful relocation from Dallas to New York City.
Provided crucial administrative support for the Gallagher’s Army National Foundation, encompassing technical support and fundraising-related administrative duties.
Front Desk Manager
Marriott International | October 2010 - July 2013
Managed a 25-member team and initiated a recognition program for Marriott Rewards ELITE members.
Implemented transformative improvements that culminated in a perfect 100% score on the corporate hotel audit.
Acted as the key point of contact for high-profile celebrity guests and corporate executives.
Meticulously maintained a guest database exceeding 4,000 records.